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Before your holidays begins.

Home comfort, hotel standards.

Our homes are designed to be ready for living from the moment you walk through the door. Whether you are planning your stay or already preparing for your trip, we want you to feel confident about where you are arriving and what will be waiting for you.

Every property managed by Welcomely is prepared according to the same quality standards, regardless of size or location. Before each arrival, the home is professionally cleaned, carefully inspected and fully prepared to ensure a smooth and comfortable start to your stay.

Check-in hours

Check-in from: 16.00
Check-out until: 11.00

We organise the check-in in the way that works best for your specific stay, making your arrival simple.

See all check-in options

Check-in options

Our home standards. 
What every property is equipped with.

Fresh hotel-quality bed linen made from 100% cotton.

Set of bathroom towels for every guest.

Wi-Fi suitable for basic work, and streaming.

Efficient air conditioning

Essential supplies for
comfortable stay.

During your stay, you can expect prepared home with everything ready for your arrival. Some of items provided are starter quantities only and are intended for the first days of your stay.

Always included:

  • Fresh hotel-standard linen 
  • Set of hand & bath towels
  • Body wash & shampoo hotel kits
  • Toilet paper 
  • Dish soap, a sponge and kitchen cloth
  • Dishwasher tablet
  • Salt & pepper
  • Nespresso / Dolce Gusto coffee capsules

Check-in options.

Every journey is different – different arrival times, different flights, different needs. That’s why we organise the check-in in the way that works best for your specific stay, making your arrival simple. Depending on the arrival time and logistics, we may welcome you through:

Airport Key collection

Our team member will meet you at airport Arrivals Hall with a Welcomely sign and personally hand over your keys.

Details

Self Check-in Locker point

You receive an access code and can enter anytime – even at midnight with no extra charge. A delayed flight is no problem.

Details

Personal Check-in

Meet our resident team member for a personal check-in at the property.

Details

Service 24/7

Your comfort doesn’t end at check-in. Throughout your stay, you have direct access to our local team. If you need anything practical, we are here to assist quickly and efficiently.

If something unexpected happens in the apartment — as it sometimes does in any home — simply contact us. We respond fast and take care of the situation so you don’t have to worry about it.

Frequently Asked Questions

Find answers to the most common questions about staying in our apartments – from check-in and amenities to house guidelines and practical tips for your trip.

Reservations and Payments

How can I make a reservation?

You can book your stay directly on our website by selecting a property and your preferred dates. After checking availability, complete the booking form and proceed to payment by credit card or bank transfer.

Can I pay partly using another method than a credit card?

Yes. However, a 30% non-refundable deposit must be paid by card or bank transfer before arrival. The remaining balance can be paid by bank transfer or in cash on arrival.

Do you require a security deposit?

Yes. For apartments the deposit is 250 €, while for luxury houses the amount is determined individually. The deposit is charged automatically via a payment link 1 to 2 days before arrival and refunded the day after departure. The funds usually return to the account within up to 3 working days.

Can I cancel or modify my reservation?

Each case is reviewed individually. If cancellation is made well in advance (for example 90 days), a full refund may be possible. For shorter notice periods, especially during high season, the 30% deposit is non-refundable. Cancellation requests are verified in two steps: email and phone confirmation.

Is it possible to rent for a longer period (for example 3 to 4 months)?

Properties marked as “long stay” are designed for extended rentals. For other listings please contact us individually. Availability depends on season and occupancy.

Check-in and Check-out

How does the check-in process work?

We offer three types of check-in: personal check-in, airport check-in, or electronic self check-in using a code for a secure locker. Self check-in is the most common. Check-in usually starts at 16:00 or 17:00.

I have an early flight. Is early check-in or luggage drop possible?

Early access can be confirmed at most 5 days before arrival. If the apartment is still being cleaned, luggage may be left with the housekeeper after 11:00, but staying inside the property is not possible until cleaning is finished.

What happens if Welcomely cancels my reservation?

This happens only in exceptional situations such as technical failures or urgent renovation works. In such cases we offer an alternative property of similar standard or provide a full refund.

I have a late flight. Can I arrange a late check-out?

Late check-out depends on property occupancy and whether cleaning is scheduled for the next guests. Availability must be confirmed with our helpdesk.

Can I leave my luggage in the property due to a late flight?

Luggage storage follows the same rules as late check-out. If late check-out cannot be approved, luggage storage inside the property is usually not possible.

Getting around Costa Blanca

How long is the season on Costa Blanca?

The typical holiday season runs from early May until the end of October. However, the Mediterranean remains relatively warm throughout the year, and swimming is often possible even around Christmas.

How is the road infrastructure in Spain?

Spain has a well-developed road network and driving conditions are generally very good.
Most highways and regional roads are modern and well maintained, making it easy to travel between cities and coastal towns along Costa Blanca.

What transportation options are available around Costa Blanca?

There are several convenient ways to get around the region. Renting a car is the most flexible option, especially if you plan to explore different towns along the coast. Many international and local rental companies operate at Alicante Airport and in nearby cities. Taxis are widely available and can be ordered by phone or through local apps, and ride-hailing services such as Uber operate in larger areas including Alicante. Public transport is also well developed. Local buses connect most towns and tourist areas, and the TRAM system links Alicante with coastal destinations such as El Campello, Benidorm, Altea and Denia. Alicante-Elche Airport serves as the main international gateway to Costa Blanca and offers many direct connections to major European cities.

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